Better product design

My UX Architecture Framework

Companies at scale require a complete UX infrastructure: from Strategy through to Operations. The UX Architect is a complete UX professional who can plan and install a full UX infrastructure in your enterprise.

Components of UX architecture

My framework contains of two main components of UX Architecture — which I see as something akin to a blueprint for UX infrastructure:

  • Strategy, and

  • Operations.

Strategy is the Why, What and When— and Operations is the How and Who.

UX Strategy

UX Strategy is the why, what and when of your UX infrastructure plan. It covers:

  • Alignment with business strategy,

  • Installation of a research infrastructure,

  • Application of UX methods for value innovation,

  • Seamless UX journeys.

  • Vision

  • Goals & Plans

I combine Lean and System thinking approach, and leverage four key industry-standard methodologies together for a more complete UX architecture, with the ultimate goal of improving organisational UX maturity and quality: (1) UX Strategy (O’Reilly); (2) UX Strategy: Definitions & Concepts (N/N Group); (3) The Double Diamond Design Process (Design Council.org.uk); and, (4) Product Led Growth concepts. See my product design and UX library for more items.

Take a look at my recent post about measuring UX Maturity.

Additionally I am currently developing my AI Maturity Framework. This will be an additional structure upon which to discover, define and measure AI best practices in product design orgs.

UX Operations

UX operations, sometimes called Design Operations, is the people, process and tooling infrastructure required to achieve the UX Strategic vision.

  • People, processes & practice,

  • Tooling & standards

My bible for people operations is enshrined in Org Design for Design Orgs (O’Reilly)

Read more detail about my Design Process

For those organisations looking to install or develop their own, mature UX Architecture, a small word of advice: Be prepared for the long-haul, it takes time. This is no quick win. It is not low-hanging fruit. So be prepared to stay the course. There are no shortcuts.